If you are not getting the stream, first check: If you are at work, please first check and see if someone else can get it on his/her computer. If they CAN, then try clearing out your temporary internet folder and your internet history, go back to the Listen Live and hit CONTROL and F5 at the same time. If that doesn’t work, see your IT department. If both computers you try can’t get it, then your IT department has probably blocked it, and you could ask them to take that block off OR they did an upgrade of some kind, and it got blocked.If you are at home try clearing out your temporary internet folder and your internet history, go back to the Listen Live and hit CONTROL and F5 at the same time. Make sure your pop up blocker is OFF. Hopefully one of those will do the trick.If not, read on!
Question: Does your streaming system work on Windows and Mac?
Answer: Yes. Details specific to each operating system are listed below.
Question: Will your streaming system work with browsers other than Internet Explorer?
Answer: Depends on which browser you're trying to use. If you use an AOL browser, a browser with frames like Hotmail or any other specialized / altered browser you may not be able to get the online player to work properly.
Question: I still don’t hear anything! What’s wrong?
Answer: Odds are good it’s because you’re using a pop-up ad blocker. This player “pops-up,” so if you’ve blocked pop-ups, you’ve blocked the tuner from opening. If you do have a pop-up blocker on your system, either temporarily disable it or hold down the "CTRL" key while clicking to open the Login Screen or Player. If the "CTRL" key doesn't work, consult the directions found in your pop-up blocker "read me" file.
Question: My tuner says “buffering” a lot and drops in and out. What’s the deal?
Answer: If you are having connection or buffering problems, check your internet connection speed. Slow connect speeds and unstable/old dial-up modems can cause the audio to "never" play or constantly buffer. If you are using a dial-up connection (modem), you will usually get varying connection speeds. Often, the speed is much slower than your 28k or 56k modem is capable of producing. We recommend calling your Internet Service Provider to inquire about alternate dial-in numbers. Hopefully, they will have several numbers you can try to get a good connect speed.
Question: Why do I hear different commercials, public service announcements and music when you’re regular playing commercials over the actual airwaves?
Answer: Contracts with certain voice-over actors/talent and commercial production agencies prohibit us from carrying our normal over-the-air commercials. Most of these are extracted from the stream. We then insert specials ads into the stream so you don’t hear dead air for minutes at a time. We play free public service announcements as way of helping non-profit and community groups get their messages out. We sometimes play some music, because….well, we’re radio – and we like music.
Question: Why am I hearing your stream on a delay from the over the air broadcasts?
Answer: We send our over the air signal to a streaming company called Sonixtream who then processes it and then we send it out over the internet. This creates some delay. More delay is caused intentionally to allow the tuner a “buffer” which picks up scrambled bits and bites and then reassembles them so that it sounds as if nothing has been missed in the process. In other words, it creates less drop-out this way. Yes – it does make it tough to play some contests when a delay is involved. We are aware of this, but at this time, there’s not much we can do about it.
Question: I’ve emailed you a question, comment, complaint or compliment and haven’t heard back from you today or yesterday! Why?
Answer: We wish we could respond to everyone immediately, but we do not have 24/7 customer support. Please know that we do appreciate all feedback and do try to get back to everyone eventually.
Question: Why do you “block” some programs on your stream that I can hear on you over the air radio station?
Answer: Sometimes (not often), we do not have the rights to stream certain sports or music programs. We do streaming for free – but not everybody does – so if we stream something for free that someone else is charging a fee for – well you know….that’s why law degrees are so popular!
WINDOWS USERS (INTERNET EXPLORER):
**Please Note** Windows Media Player 6.4 is designed for Windows 95 & NT which are no longer supported by Microsoft. If you have Windows Media Player version 6.4, you will not be able to access the player. An unaltered version of Internet Explorer 5.5 or higher must be used in all configurations below.
The earliest version of Windows Media player capable of working with the player is below:
Windows Media Player 7.1
System Requirements for this version below:
Minimum:
Windows 2000
Pentium 166 megahertz (MHz) processor
32 MB RAM
28.8-kilobits per second (Kbps) modem
16-bit sound card
256-color video card
Recommended: Windows 2000, Windows XP or Windows Vista, Pentium or AMD Athlon K6 266 MHz processor or faster 128 MB RAM DSL / CABLE / 56-Kbps modem 24-bit true color video card
WINDOWS USERS (FIREFOX):
Users with a third-party browser like Firefox will need to acquire an extra plugin to listen to the Windows Media stream. Please follow the recommended steps listed here at the Mozilla Firefox Knowledgebase to install and configure the proper plugin for this feature.
MAC USERS:
Microsoft now recommends using Flip4Mac Windows Media Components for Quicktime. Essentially, this free download allows users to listen to Windows Media streams as though they were an Apple Quicktime stream. This plugin can be used to view and listen to any WMV or WMA stream in any modern OS X browser - Safari, Firefox, etc.
The VLC player is also a valuable resource for Mac users: http://www.videolan.org/vlc/
LINUX USERS:
You can download the mplayer plug-in for Firefox. http://www.linux-sxs.org/multimedia/mplayermozplug.html. The VLC player is also a valuable resource for Linux users: http://www.videolan.org/vlc/
Tech Tips
Always make sure you have the latest versions of the critical software needed to listen to Online. Always check your system for the latest updates available for Internet Explorer and Windows Media Player. If you must install a newer version of Windows Media Player, do so on top of your existing version. DO NOT uninstall the old version. This is very important.
Click on the links below to get your FREE updates:
http://windowsupdate.microsoft.com the Internet Explorer and Windows Operating System updates, patches and fixes.
http://www.windowsmedia.com/download for the latest Windows Media Player compatible with your system.